USPS Complaints and Reviews

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USPS
Main address: OFFICE OF THE CONSUMER ADVOCATE 20260-2200 WASHINGTON DC
1-800-ASK-USPS, (1-800-275-8777), , http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&forward=inquiryType
  • 973+42 mobile complaints
  • $300K claimed losses
  • $295 average
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  • 16 hours ago
  • Post
  • Huntington Beach, California
  • Parce
  • 1
  • 1
  • 13

I have been expecting a package that was to be delivered on the 28th of October, 2014 – By October 31st still has not been delivered, although USPS informs through the tracking system that it was delivered the 28th. I went to the Post Office and asked for the Manager or Supervisor. I waited 25 minutes for him/her. I asked 4 times where was the supervisor:, “He’ll come” – Finally I had to leave... Read more

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  • 1 day ago
  • Shipping
  • Confirmation Email
  • 1
  • 1
  • 9

 mail on hold for 3 days only. got an email with confirmation no. & delivery for accumulated mail on the end date. Well guess what? no mail on the end date, okay maybe there really wasn't any mail...yeah right ...I have 3 roommates as well. day two, no mail. so I called usps & was on hold for 20 min. didn't get through (this was like 4:30pm calif time), so I just hung up. went to website... Read more

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  • 1 day ago
  • Post
  • Registered Mail
  • 6

Their Arlington, VA (Washington blvd)location managed to lose a piece of registered mail that was time sensitive and it took me two phone calls to them and three to usps customer service line to finally get someone who was able to escalate the case. I still do not have the package, they promised to call me and update me within 24 hours of my case being opened and for the last four days I've had... Read more

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  • 2 days ago
  • Shipping
  • Albany, New York
  • Package
  • 12

There are not enough words to describe a terrible USPS service! One thing that they've lost the package, another is the way their customer service works. There is simply NO customer service at USPS! Period! Good luck reaching somebody other than a person that transfers you to someone else. Consumer affairs guys calls and leaves a message for me only to disappear for good after that and not... Read more

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  • Oct 28
  • Shipping
  • Package
  • 18

Sent a package overnight from Colorado to Florida, with tracking and a signature request. Kept tabs on iitto make sure it gets delivered, because this is where we are going to live when we get there in 3 days. After receiving a notification that it was undeliverable, we tried calling to find out why, NO ONE answers at the office. Due to the nature of what is needed, we tried MULTIPLE times. So,... Read more

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  • Oct 27
  • Shipping
  • Aiea, Hawaii
  • Lost Package
  • 1
  • 1
  • 21

I made an order in September for 1 simple package that included Halloween costume items. I attempted to follow my order online and it finally went into 'pre delivery' mode oct 18. When I checked again two days later it was in the same status. I finally called the store and they found out that usps lost my package. So I had to get a new order made. By which time a majority of the things were sold... Read more

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  • Oct 27
  • Post
  • Palatine, Illinois
  • Delivery Address
  • 24

I won a collectible (non-replaceable) item in ebay. The seller mailed it by insured 2-day Priority Mail to my PO Box in Palatine, IL. Now, I am paying for a PO Box in a USPS facility for more reliable mail service - knowing how iffy the service to residential addresses has gotten these days. Tracking shows "Delivered" but there is nothing in my box even after three weeks! The postmaster... Read more

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  • Oct 27
  • Post
  • Hialeah, Florida
  • Tracking Information
  • 14

In 99% of the packages I receive through USPS, their tracking is wrong! Sometimes they don't update for days other times no update at all. I have gone on their website and will show the receiving post office as the tracking destination, yet I receive the package later that day. Why are we the tax payers paying for this lousy service? (Yes it's free according to the USPS. NO it's not, look at... Read more

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  • Oct 24
  • Post
  • Carson, California
  • Poor Customer Service
  • 26

My dog has been here every day for 18 months. Carrier sees me every day and has never expressed a concern. Apparently at some point I hurt his feelings and he decided to take it out on me by telling lies to his manager. Despite the fact that the sub carrier and every one involved have defended our side, she opted to stop my mail. Easier for HER I guess. I offered to get a po box from the... Read more

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  • Oct 24
  • Post
  • Los Angeles, California
  • Wrong Address Mail Delivery
  • 21

I am having a horrible and frustrating Time with USPS. We moved a year ago and we submitted a change of address form and untill today I pick up my mail from my old address with the yellow address forward stucker ... They have lost my mail so many times causing my perfect payment history to go in the trash and also they sent sent my mail to the previous owner of our house with a yellow sticker... Read more

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