USPS Complaints and Reviews

1.4
  • Mail delivery person10 votes
  • Customer service personnel3 votes
  • Local post office3 votes
  • Horrible service64 votes
  • Customer service47 votes
  • Do not return calls28 votes
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  • 3 hours ago
  • Post
  • Phoenix, Arizona

I have ordered many packages through Amazon that were slightly larger than a breadbox and would not fit into the community size box which is quite small. The contract postal person then leaves me a pink slip sayingI I must pick up the parcel at the Post office. This is major inconvenience require a round trip of at least 1 hours and a half. I am using Amazon less and less until I can ensure... Read more

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  • 13 hours ago
  • Shipping
  • Mansfield, Texas
  • 1

Ive ordered from this certain company many times and when their package got deliver the mail man placed them in the mailbox which located outside our yard, today however they left a sorry we missed you and reason for not delivering was because the dog was out. how on earth is my dog affecting a delivery outside my yard, and why couldn't they just placed my package in the mailbox like they always... Read more

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  • 2 days ago
  • Post
  • Sioux City, Iowa
  • Package
  • 10
  • REVIEW RATING 3/5

I shipped a package with a tracking number and left it in the drop box of my local post office. They never updated tracking till over 2 weeks later, the only time it was ever tracked, when it was delivered. The recipient blamed me even though it was all USPS's fault. Now every time I need to ship something I stand in line at the counter to make sure it gets scanned in the first time. Which takes... Read more

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  • From mobile
  • USPS
  • Apr 17
  • by anonymous
  • #623422

Have a priority 3 day package that has been sitting in the Richmond, CA facility for 10 days now. Went on phone to call and follow up, went through automated prompts and has system tell me cust service isn't avail at 3pm est???!!! Then went online and filled out email inquiry form, only to have the link broken after you fill all the info out. Wtf?!?! Add comment

  • Apr 17
  • Post
  • Worth, Illinois
  • Priority Mail
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I've been using USPS for my Ebay sales since 1999. Since that time, I've sent out packages totaling around $89,000 in just shipping costs. In Jan. 2015, a package I sent out which was insured by Priority mail was lost halfway in rout. I filed for the insurance but was immediately denied. I was told I needed to send a hand written letter to the lost items department so they could look for it. I... Read more

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  • Apr 17
  • Shipping
  • Illinois, United States
  • Apple Iphone 6
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

I AM completely fed us with you guys! I am so seriously ticked off! You have had a $700 phone in limbo over your *** incompetent processing ways! My order needs to be in my hands in the next two days and I do truly mean it or you will be hearing from my lawyers. My fiance needs his phone but he is in a bad part of Chicago heights! The post office guy told me I can have it sent to the post office... Read more

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  • Apr 16
  • Post
  • Madison, Connecticut
  • Priority Mail
  • 18
  • REVIEW RATING 4/5

I sent a letter by Priority mail on a Saturday. The PO receipt stated that the letter would be delivered by Tuesday. On Thursday I used the USPS tracking system to determine when the letter was delivered. The tracking indicated when I posted the letter at my local PO, the time the letter departed the local PO for a sorting facility and nothing more. 6 days and no indication the letter... Read more

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  • Apr 16
  • Shipping
  • Somerville, Massachusetts
  • Document Shipping
  • 12
  • REVIEW RATING 4/5

Hi, Last month, I needed to send a very expensive and time-sensitive document to Turkey and I decided to do it through USPS because it was much cheaper than Fedex, UPS etc. When I arrived at Central Square USPS, the lady at the front desk told me that it was not possible for international deliveries to track. I said fine, I trusted them, and I mailed the document to Turkey. 2-3 weeks passed, but... Read more

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  • Apr 15
  • Shipping
  • Tuscaloosa, Alabama
  • Package
  • 11
  • REVIEW RATING 4/5

USPS is without a doubt the worst postal service that I have ever tried to send a package through. They lost my package, which was very clearly labeled and securely taped. When I called about the package to start calling other locations, each employee that I came into contact with was extremely rude and blamed me for the incident. None of the employees ever called me back with updates and the... Read more

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  • Apr 14
  • Shipping
  • Arlington, Texas
  • Package
  • 8
  • REVIEW RATING 5/5
Video
1 of 7

I made a video, explaining all the trouble I'm having with the USPS, and in this video, there are documents and evidence. First the USPS delivered my box in the wrong place (in another state). When finally, the box arrived at my house, the box came with a tape saying it was repackaged by USPS. My box came with broken objects and missing parts. I tried to complain online, but the number (that... Read more

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