I was expecting my passport, which I had paid EXPRESS MAIL to be delivered next day.They guaranteed I will receive my mail today at 3pm, which I never received my mail.
I called the customer service 4 times and they told me they are looking into the issue and that the supervisor will call me back. My flight was booked for tomorrow, I spoke with the supervisor and she told me there is nothing she can do.
I still do not have my passport and i have to pay $400 extra to reschedule my flight.Worst mail delivery ever
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