UspsComplaints and Reviews

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1.5 Based on 649 reviews
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  • Customers like
    • Mail delivery person 15
    • Local post office 9
    • Customer service personnel 6
  • Customers don't like
    • Horrible service 64
    • Customer service 58
    • Do not return calls 30
  • From mobile
  • 11 hours ago
  • #993995

I HAVE SAID THIS ONCE AGAIN ABOUT THE TRACKING NUMBER IT'S THE WORST OF THE WORST BECAUSE YOU AS A CUSTOMER SHOULD NOT FIND OUT ABOUT YOUR PACKAGE when somehow remove it self from tracking for five to six days and shows back up on the tracking grid it's sickness and it needs to stop

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  • From mobile
  • 1 day ago
  • #993423

I HAD NO IDEA THE U.S.P.S. HAVE THEM TYPES OF PROBLEMS ON TRACKING NUMBER AND THEY DON'T Say anything about your package being delays it's crazy this is sick

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You lose money every year and I doubt that anyone is surprised. Postal employees are overpaid, arrogant, rude a**holes. They know it will take an act of congress to get them fired, so they provide substandard customer service and leave us dissatisfied, frustrated and determined to find alternative measures to get our mail from point A to point B. As a former postal employee (I quit), I can fully understand the frustration of the masses. Packages... Read more

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If you are waiting on car or motorcycle parts and need them on time and need good tracking do NOT use USPS. They screwed me several times on needed car parts and cost me time and money. Its no wonder we read about the post office going broke all the time. It is the worst run entity for shipping you can have. How many times did a package arrive while the tracking said "Still waiting for drop off at origin"? And if it hits the Chicago Metro Hub... Read more

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  • From mobile
  • Jan 12
  • #990163

Cannot talk to a live operator or agent, and there is no reason it has taken over 14 hours to drive a package 18 miles. Makes no sense. Better yet there is no one to call and twitter hasn't responded at all.

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  • From mobile
  • Jan 12
  • #990071

My son is waiting for package since December 11, 2016 in Chicago, IL. Tracking is 9505 5109 7098 6343 0193 36. I seem that it is staying there so long since December 11, 2016. What happened you didn't send to shipping to military. The package is brown box, 5 lbs 4.50 oz. where is it now?? Please let me know email snowlady_140@hotmail.com.

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Yesterday I received a handwritten note in my mailbox saying my box was vacant. I called 78613 area post office. The phone rang several times before someone hung up without answering . I called 3 more times and the phone just rang. I called again and finally got an irritated person, Andy whose response bordered on rude. If he doesn't want to work there, find another job! I'm still not sure if I'll be getting my mail which includes my son 's... Read more

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I sent a box of Christmas presents in a Priority Flat Rate box. A few days later the recipient contacts me to find out why I'm sending her stuff COD. Turns out because the tape I used to seal the box (tape, which was just sitting out by the flat rate boxes in the PO lobby) was Priority *Express* tape, they decided that the box should be billed at the much higher Express rate. This despite the fact that everything besides the tape (the box... Read more

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The 1st package made it to Medford OR where I live, from Carlsbad, CA in like 3 days. Then rather than deliver they sent it to Austin, TX where it hung out for about 9 days. 15 days later I don't have my test strips. This 2nd one looks to have gone from Vegas to SLC, then West Valley to Portland a couple of times. It shows it is in Portland, OR for the 3rd time. I just wonder where it will go next. This one is an car part so not as crucial as my... Read more

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  • From mobile
  • Jan 09
  • #988359

USPS Tracking is a joke.... their "New Robo " Phone system is a joke. Impossible to speak to a person . Pickup at company that shipped my order was not scanned. Robo just continually repeats what I already knew. No Customer Service at all! I do not plan to do business with companies that use USPS for shipping in the future.

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