Anonymous
map-marker Boston, Massachusetts

Should have used FedEx

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USPS is probably one of the worst postal companies I've ever dealt with (besides my local one for a 3rd world country). I've ordered a package that was shipped out since June 15th, 2016, it is now June 29th and I have nothing. Even worse, I can get absolutely no information from USPS. The tracking number is a waste of time- it's as if it has never been updated. Calling them is an even bigger waste of time, because they no nothing, are rude and it's as if they really rather not help you. Basically, they are full {{Redacted}}. I contacted the sender, who is just as confused as me, and can't understand why it's taking so long for my package to arrive and also why USPS can't give any relevant information. I emailed USPS lost package complaints, and was promised a response within 24 hours. It's now 4 days and I'm still being ignored. I don't know why a company like this still exists when there are others like FedEX. So now I'm screwed because I absolutely needed that package before July 1st. Thanks for nothing USPS- no wait.. thanks for all the stress and inconvenience you've put me through. The icing on the cake is the fact that ya'll don't give a {{Redacted}}. USPS can go to ***... or at least out of business. You suck.
View full review
Loss:
$135
Reason of review:
Problem with delivery

Preferred solution: I want my damn package before JULY 1st. !!!!!!!!!!!!!!!!!!!!!!!!!

1 comment
Guest

THIS is the most useless postal service in the universe.... i wonder why they even exist!!!!!

Anonymous
map-marker Phoenix, Arizona

Usps Delivery Service Review from Phoenix, Arizona

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3 Weeks And No Help Getting Package back that USPS delivered to a wrong address and scanned it as the wrong address! No help from anyone, no calls back! Confirmation Number 940011****563********Some numbers listed ring on auto-dial-er for 11 hours a day non stop for a week! Why are the El Paso TX Postal Employees aloud to let a phone ring with out answering it??? Asleep? Passed-out? Being held at gun point? Not Trained To Answer The Phone! Vacationing on the job? All Swimming In The Kiddie Pool!!! Playing Football With The Packages? Crying So Hard And So Loud Over My Lost Package ... They Can't Hear The Phone? Could The "POST MASTER" Be Dead So They All Are Playing Hooky??? Poo-ing Their Brains Out In The John? Hey THAT'S IT!!!!! (Bet They Still Get Their Checks ....When .... Called!!!)
View full review
Loss:
$110
Cons:
  • Usps does not answer a phone
  • Unwillingness to take responsibility
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous
map-marker Middletown, Delaware

Usps Delivery Service Review

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Was expecting a package to come in today, and as always USPS being a disappointment change the delivery date to the next day. What is the true purpose of the 1-2 day delivery? To take money out of your pockets. This is yet another disgrace of the United States goverment. It should be ashame of having U.S. in front of the name.
View full review
Reason of review:
Poor customer service
Charlotte Pux
map-marker Albany, New York

Never Arrives

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Updated by user Jun 14, 2016

Between the dates of 5/24 and 5/26 2016 76 pieces were mailed from our office to recipients. 23 pieces never made it to their destination. The location of these pieces of mail is still a mystery.

Original review Jun 13, 2016
Running a business in Albany is extremely difficult in Albany NY when you have to rely on a postal service who looses 34% of our weekly mail going out. This is just inexcusable, and poor management. Today June 13, 2016 I have already received 12 complaints that the postal service has not delivered their mail from our department. When checking on the status I find that the mail is accounted for leaving here with the postal service last Thursday with 122 pieces. However, the Albany Post Office only accounts for 86 arriving at the post office!!??? What did the driver do with the mail??
View full review
Loss:
$250
Pros:
  • When they actually do the job right
  • Customer service was friendly
Cons:
  • Mail dilivery is unreliable
  • Package never delivered
Reason of review:
Problem with delivery
1 comment
Guest

Can you send a letter from NYC to Albany? Yes, But expect it to be returned at least once.

It never makes it on the first attempt!! This, Despite the address being exactly as it is written for the one that does arrive.

Something is wrong with this system. Are they doing this just to jack up the postal cost?

Anonymous
map-marker Lees Summit, Missouri

Typical USPS service as an eBay seller

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One item damaged and sent directly to dead mail, compound bow damaged in transit, and one package only half the contents arrived at destination. Filed claims with no responses:( Go through the long process of converting pictures and receipts to PDF files for claims. Specifically ask for USPS postal worker to contact you by phone. Response is an email to file claim. Poor service. Did get lucky and receive two USPS claims checks for lost packages last month, but USPS did not reimburse me for the postage I paid. Local post office not helpful and refers you to contact non-existent customer service.
View full review
Loss:
$200
Reason of review:
Poor customer service
Anonymous
map-marker Raleigh, North Carolina

USPS cost me $2200

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I shipped a package from the Haw River post office insured for 2 day delivery. The USPS lost my package which was a $2200 dollar package and i only had $50 of insurance. Ive been shipping with the USPS for 15 years and never had anything like this happen. I have contacted the USPS, but not getting and results from them. I only insured the package for $50 because i didn't think that for a sec that the package would be lost. In 15 years nothing like this has ever happened. Ive submitted complaints and i never get any feedback in reference to my issue and i am very very pissed that they lost this package
View full review
Loss:
$2200
Reason of review:
Poor customer service
3 comments
Guest

15 years and never a problem? Good Lord, we owe you the world!

You didn't insure it for extra, so you're tapped out at $50. File the claim before it's too late. What are you wanting?

Us to magically approve and pay your claim for the full amount? Not going to happen.

Guest

Who sends an item worth 2200$ and doesnt pay the extra 3$ for insurance??? A dumb *** is who.

Not saying losing the item is justified...just that it was *** to do that.

Rollin Shitz
reply icon Replying to comment of Guest-1188168

Spot on. *** is what *** does.

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Anonymous
map-marker West Terre Haute, Indiana

Is it favoritism or just plain laziness?

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Recently had someone rip my mailbox from the post and run over it with a car. It wasn't hit with the car that was done afterwords.

They also opened my mail. I had to close my bank statement and change all my payments. To insure that this wouldn't happen again I moved my box to the side of my house. There are 19 other houses on my short street with the box on the side of the house.

They are scattered around on both sides. My mailbox couldn't be drove up to so they had to get out of the vehicle to deliver it anyway. Now they refuse to deliver my mail. They walked up to the box to put a letter in it saying they wouldn't deliver it there so it's obviously not something they CAN'T do.

The woman at the post office gives me this lame excuse that it's been established where it is and that will mess up their schedule.

He has to get out of his truck, walking an extra 15 feet isn't going to screw up the schedule. I work with schedules all day long, I know *** well it's not optimized right down to the second.

View full review
Reason of review:
Poor customer service

Preferred solution: I want them to honor the USO that they are bound by and deliver my mail.

1 comment
Guest

Once you are curbservice.

you can not move your box.

so sad too bad.

build a brick mail box curbside.

hope it kills the punk in hitting car.

with respect. carrier

Anonymous
map-marker Pearland, Texas

Packages Not Scanned - Will it NEVER end ?????????

USPS is costing me money !! They only do what they feel like doing. Im sure its an arduous job .. still they are in it, our daily lives depend on them doing it as its suppose to be done or else it raised havoc and consequences .. worry, waste of time, money, name it. What is so dang hard about SCANNING MY PACKAGES. I pay you extra to scan my packages so I know they got to where they where sent so I dont get ripped off by someone saying they didnt get it! They have done this and every other conceivable thing you can image. Of course no problem for the most part when you only use them a few times a year. Use them every day and youll have problem OFTEN. They dont answer to anyone, they all protect each other. When a carrier or manager screws up esp just being freaking lazy .. there should be some kind of penalty. I feel if they are going to lose me money, their pay check should also be effected. Im Serious .. after several years of this mess Im more than peeved !
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Cincinnati, Ohio

Missing priority mail

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For the 3rd time in 3 month my son has sent a priority letter from Mckinney Texas and it cost him $6. For the last 3 months no letter has arrived that I did not have to file a complaint on it because in never showed up to cincinnati,oh. Call the postal service and got no help at all. So angry they take your money and no letter.I called customer service and they are looking at the same tracking screen I am so they are no, no, no, help to me at all. They keep apologizing but that does, but that does not help me get my letter. I letter contains amoney order from my son for his car payment, but they don't care. They just don't care. Thats what really upset mr.
View full review
Loss:
$300
Pros:
  • Mailman
Cons:
  • I am not getting my mail
  • Prority
Reason of review:
lost mail again

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Miami, Florida

Usps Mail Service Review from Miami, Florida

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Have no idea why mail doesn't reach it destination after been dropped in mail box (home & post office) 2015 North Hialeah Fl branch, Mortgage payment was dropped during the weekend into exterior mail box and never arrived to Ditech mortgage company. Most recent, 07/2016 Bill payment (check) to T Mobile was placed inside home mail box minutes before mailman picked up and never arrived destination, talking about West Little River area Miami. Noticed also, some of my mail is tampered at arrival. Can someone look into this issue and give me some answers.Contact me at. mongooseboy58@***.com
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Reason of review:
Problem with delivery
Anonymous
map-marker Keller, Texas

Aggressive driver

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So I was expecting a package to be delivered by the USPS so when I was riding my bike I saw the truck and rushed home so he doesn't skip my house and leave a note. I also had builders fixing the roof who were very friendly and helped me retrieve my package in the end. however when the mailman reached my mailbox he skipped it so the builders said that I was home to the USPS driver and he just drove off. One of the builders actually went and chased him down however the driver just burst into anger took off his mask and yelled at him so he came back round and said "do you want this package if you want it come and get it" so I went to his truck and he said "I don't deliver to bulk mailboxes although obviously he did because I saw him delivering to them on my bike so right now not to happy with the USPS.
View full review
Pros:
  • Pricing
Cons:
  • Driver
Reason of review:
Bad quality
1 comment
Guest

Thought disorder (TD) or formal thought disorder (FTD) refers to disorganized thinking as evidenced by disorganized speech. Or you are just undereducated.

Anonymous
map-marker Potomac, Maryland

Clerk scammed me at USPS

I was shipping a large package today and the contents were barely larger than the USPS large flat rate box so I had to use my own packaging. The clerk put my box on the scale and began to measure it while I was getting the address ready.

I asked her how much it would cost to ship and she told me "only $7.99" so we went through the prompts on the credit card reader. This is where it gets shady because I put my credit card on the counter and the clerk handed me a black marker to write the address on the box. While writing the address on the box, the clerk took the liberty of swiping my card for me and than she hands me the receipt and my mind was blown away it was $39.99!

I told her "hold on wait a minute I thought you said it was $7.99" to which she said "oh no sir 7 days not $7 you think you could ship this low." I was dumbfounded by that insult....Never shipping here again. I should have argued my case better but it just came as such a surprise to me.

View full review
Reason of review:
Pricing issue
1 comment
Guest

So you thought your box that was bigger than a large flat rate would be nearly 2/3 cheaper? Yeah right. I'm sure everything is the clerk's fault.

Anonymous
map-marker New York, New York

Usps Delivery Service Review from New York, New York

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Usps has delivered me 2 package in my 8 years buying online if the package wont fix in a mail box i know for fact i have to pick up at my local post office the worst (217 W 140TH St, New York, NY 10030) you can tell by its Google reviews. Sometimes their tracking system said my package is at another post office or just being out for delivery for several days in those case my package is going out missing and nit receiving after at least a week. Usps is not capable of delivery packages at all they should just deliver letters and let ups and fedex take care of the packages
View full review
Reason of review:
Order processing issue
1 comment
Andrea Ahw

USPS, just like fedex and ups deliver millions, upon millions of packages and mail every day. If you can do better, apply for a job.

Emmily Qrs
map-marker New York, New York

Usps - Review in Post category from New York, New York

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Paid for 2 day priority shipping.they claim they left notice but never do.i am so mad at them i can't even get my packages on time and it just seems like they do not care
View full review
Reason of review:
Problem with delivery
1 comment
Guest

all notices are tied to bar code on parcel.

you claim no notice, there shall be one on tracking.

also look inside any mags, or check that notice is not stuck to a piece of mail or inside your mail box. or even taped to access door of your home.

Anonymous
map-marker Fort Wayne, Indiana

USPS tracking Loust at best.

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Several times, I've awaited packages from China that have made it to the USA in less than a week. After that, the USPS takes it upon themselves to send my packages on a "whistle-stop" tour of SEVERAL facilities until it arrives to my residence. THAT often takes longer than the trip from China! Many times, the item gets sent FARTHER away before it arrives. And right now, it's taking SEVEN DAYS to get one action figure from Springfield, MISSOURI to INDIANA...WTH??? Canal boats used to run faster than THAT. If you file a claim, the USPS wants the name and address of the seller (from eBay). All well and good, EXCEPT American keyboards do NOT have CHINESE CHARACTERS on them, so what can you do? It's certainly NOT the seller's fault, but rather the fault of the USPS for providing poor customer service and bad tracking information as they tie up our packages (when they're not losing them outright).
View full review
Reason of review:
Order processing issue
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