Katherine C Pcu

Received Automatic Email

I checked the wrong box. I should have just deleted the email. There is no reason for an internal investigation.
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Preferred solution: Confirmation of cancellation of Change of Address Request

Anonymous
map-marker Abington, Pennsylvania

Missing item in delivered package

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The package was torn and an item that I ordered from Amazon was missing. I called the USPS hotline and within 2 hours my local post office called me back saying they found the missing item. It was delivered the next day so I was satisfied with how quickly my issue was resolved.
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User's recommendation: Be patient with automated system until you can be connected to live petson

Anonymous
map-marker Belvedere Tiburon, California

Upset customer

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I have a package sitting in Rosemead, California. 91770. I learned that I did not put the complete address on my order. And I would like to know what will happen to it. About 2 months ago I was able to get through to a real person at customer care, but now you can not get through no matter what number you dial. So this is my only option, and it really sucks BIG time.
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User's recommendation: Complain until someone listens us.

Susan H Hkt

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Verified Reviewer

Locate a pkg

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Im trying to find out why a package is not going to Monroe from Shreveport. Why is it stuck in shreveport
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Preferred solution: Deliver product or service ordered

User's recommendation: Fire the usps

Anonymous
map-marker Veneta, Oregon

This did not help

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I could not get any answers so I went to the post office got the answer I needed I would not waist my time just go to your post office for good help
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Brandon M Lid

Delivery complaint

There was no delivery attempt made at 5:15pm I have been sitting by the mailbox since 8:00am! And now that the post office is contently closed all of a sudden there was an attempt made? Lies! Simply Lies!
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Montrose, Colorado

Delayed shipping

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Was supposed to receive live poultry in NO MORE than 3 days. Took them 6 days, all birds sadly deceased, and then we got to deal with horrible customer service on top of it all. Funny how something can take twice the allotted timeline and even then, not once did we get a legitimate tracking update. Always "In transit to next facility". I could have driven to the initial location and back multiple times! They only say that because the poor birds were sitting in a warehouse, likely forgotten, for a day or two before someone could pop them on a plane. Then, when we go pick up the box of dead birds, the employee's only response is that there is no form we can fill out as a complaint and that "Well, you can just get some of those at Tractor Supply". So disappointed, and I think it's only made worse that I'm not even that surprised being that it's this joke of a company.
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User's recommendation: Avoid unless no other options...unfortunately only USPS can ship live birds

Anonymous

Postal service is increasingly losing packages

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Mailed out items over a ten days ago and never reached destination. They never scan anything so you cant even track them. Useless system they have with useless people working there.
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2 comments
Swarvene H

It’s because of new post master general. Need to call local news.

This has to stop. Or they need to federalize usps.

Guest
reply icon Replying to comment of Swarvene H

"federalize usps." LOL... The USPS is part of the Federal Government.

Let me guess, civics isn't your thing and your knowledge of how things work in this country is on par with that of a 5th-grade student. Look jelly, the powers that be, Postmaster Dejoy is trying to run the thing into the ground and replace it with a private entity.

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Anonymous
map-marker South Bend, Indiana

Poor postal service

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For the last two years the U.S. Postal Service has deteriorated to a level which has me choosing UPS or FedEx at higher costs.. In 2020 I've had 3 pieces of lost mail and many packages taking 3 to 4 weeks to arrive at their destination.. Prior to 2020, I've only had 1 piece of lost mail, it was in 1989, it was a payment to the electric company and I didn't find out about it until the following month. I am presently trying to find a package mailed priority mail on 2/16 from Indiana to Virginia. As of 2/27 it has disappeared as of arriving in Indianapolis. Another package coming to me arrived in my town 2 days ago and still is not out for delivery. The postmaster general needs to be fired.
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User's recommendation: Try UPS or Fedex

Andrea M Ivz
map-marker Philadelphia, Pennsylvania

Lost certified mail

Sent certified mail from Talleyville, DE to Spring House P A on 4/12/21 Per tracking and Customer Service. Still in transit from Phila Regional POa. Package contains all my personal and financial info for Filing Taxes. Talleyville and several C.S. Agents say nothing can be done.. just wait
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Cons:
  • No response from usps
  • Missled consumers
Anonymous
map-marker Sewanee, Tennessee

Package inquiry

I dont have a mailbox at my street address, and the new office person didnt put my package in my pobox. It is now being held somewhere because it can't be sent back to sender. I'm out $60.
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Rebekah D Jpc

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Verified Reviewer

Undeliverable package

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Will not deliver package to house because they claim there is no where to trun around. I was told the new law is they are not allowed to use reverse. I had no issues with the last mail carrier. This is a new lady. I have a mile long driveway and a way to turn around with no problems.
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Cons:
  • Service on getting my package out of usps facility

Preferred solution: Deliver product or service ordered

Fabiane N

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Verified Reviewer
| map-marker Columbus, Ohio

Mail still not delivered

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I live in England, UK and I believed that the post service in the USA was considered one of the best in the world.

Im sad to say that all I had so far is a very bad experience.

I posted a package to a dear friend in the US, on delivery I get an email that the package was going to be sent back to sender as wrong address, this was not true. Took me hours with international phone calls and in the internet looking for someone to speak to, Finally got a response saying that it was going to be delivered on next day.

My friend was waiting all day for it and in the evening received an email saying that they attempted delivery and it was sent back to post office. All very strange as my friend was there all day. So I booked a re delivered for next day, my friend again was there all day.

This time I did not receive any emails and package still not delivery. So the question is, where is my stuff?

This is far the worst customer experience I ever had and very upsetting.

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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Use a private company for delivery of important things

Anonymous
map-marker Germantown, Maryland

Lost package

Im still waiting for a response to where my package is I want my money back at this point its no way my package said delivered if it wasnt this is stupid and I want my money back Im tired of waiting and waiting
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Anonymous
map-marker Alexandria, Virginia

Total incompetence

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The USPS needs to be disbanded. What a horrible and completely incompetent organization. I've lost track of the amount of packages that have fallen into this very same pattern: ridiculous delays, and then the near useless tracking application displays that the package actually gets accepted at the proper post office.... only to be inexplicably sent to a totally different post office where it will sit unresolved for several weeks. The incompetence of this organization is staggering.
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User's recommendation: Avoid purchases from companies that use USPS to ship items, or use shipping companies that use the USPS for last mile delivery. Tell companies you do business with that you will cease orders until the USPS is entirely removed from their shipping process.

1 comment
Swarvene H

New Post Master has destroyed usps. I ship products for a living.

I would like a class action lawsuit. They lost 100+ packages I shipped last year.

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