USPS Phone Numbers and Emails

Toll-Free Number:

  • (800) 275-8777
Send Message

Customer Service:

  • (800) 222-1811
    Delivery Tracking
  • (202) 268-2000
    Environmental Affairs and Corporate Sustainability
  • (800) 238-3150
    PostalPro
  • (800) 845-6136
    Spanish
  • (800) 782-6724
    Stamp Fulfillment Services
  • (816) 545-1000
    Stamp Fulfillment Services (International)
  • (800) 877-8339
    TTY/ASCII
  • (866) 377-8642
    Voice

Sales/ Reservations:

  • (800) 610-8734
    Free Shipping Supplies
  • (844) 737-7826
    Stamps and Postal Store Orders

Technical Support:

  • (800) 344-7779

USPS Emails:

Business Customer Service
Business Mailers, Licensing, Rights and Permissions, Supplier Registration eSourcing System
Customer Service
Environmental Affairs and Corporate Sustainability, Mobile App Support, Postal Explorer, PostalPro, Stamp Fulfillment Services
Media
Technical Support
support@usps.com
privacy@usps.gov
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact the USPS Customer Service?

Most Popular Number:

(800) 275-8777
Total calls: 6 477 Issues resolved: 129 Last call: Apr 15, 2024

How to Contact USPS By Phone?

If you need to contact the USPS customer service representative by phone, you can call at USPS contact number. There is a main USPS phone number: 1-800-275-8777 for all issues and a dedicated number for technical support: 1-800-344-7779. USPS support also provides a phone number for tracking information or any other issue with your package: 1-800-222-1811. To get help with stumps, call 1-844-737-7826. If you have any questions regarding shipping supplies, you may reach out to the support team at 1-800-610-8734.
Deaf or hard of hearing individuals can connect with USPS customer service by using the FCC’s TRS program: access your state’s telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1.

How to Contact USPS By Email?

To contact USPS customer support via email, go to the website contact page and click on “Email Us”. Choose the reason for your inquiry. Follow the 4 steps provided on the next pages: you will be given an option to provide your name, tell about your issue, add some additional information, you will have to provide your contact information and send a confirmation email, also you will have an option to choose whether you would like a response by email or phone.
Also, there is USPS email provided on company’s Facebook page socialmedia@usps.gov for media inquires, moreover you can use privacy@usps.gov email to contact the privacy office and uspstechnicalsupport@mailps.custhelp.com for USPS technical support.

How to Chat with USPS Customer Service?

You will have trouble finding a USPS live chat as USPS doesn't have a live chat support option. As an alternative, you may try to reach out to the company representative through @USPSHelp on Twitter.

PissedConsumer Club

Contact Information

USPS Website:

USPS Help Center:

Corporate Office Address:

United States Postal Service
475 L’Enfant Plaza, SW
Washington, District Of Columbia 20260
United States

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Friday: 8:00am - 8:30pm

Saturday: 8:00am - 6:00pm

More contact details

Fax:

+1 (202) 268-2304

USPS Customer Service Reviews

1.4 / 5
Bad
Kyera Gbb
I am furious over the way the USPS is treating its customers

I am trying to get information regarding the shipment of an urn to Germany, but cannot get a hold of a single human being to ask this question. All I get is options to select that do not apply to my problem.

I have been trying everything for almost an hour now. Dejoy, you have reduced the once great postal service to rubble. there is no customer service only a constant routing of non-applicable topics. There is no way to talk to a person because of your lack of options, there is no way to press zero to circumvent this lunacy.

Dejoy, you have done to the usps is criminal. The USPS was the best service America had to offer to all of its people!

The people that work at the USPS are great, hard working and reliable people. It's the leadership that is destroying it.

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Guest-4903207
Package never arrived

She took her time to explain everything.I think I have been scammed.! Nothing she could do my track number was not in the system
,,!

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Guest-4802541
Package

Worst experience and I did not get my order I have to pick it up bad service USPS those people not for work special the deliveries people are so lazy to work.

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Kathleen M Jfp
Horrible service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

6/26/2023
I have filed numerous complaints about the poor customer service from our local South Lake branch of the USPS in Lexington SC 29073. It's been years of horrible service since Buzz retired.

We had a mentally deranged carrier for a while who threatened to sue us if we ordered anything in a box from Amazon, claiming DeJoy told her to sue customers for heavy parcels. Then we had a few between her who misdelivered mail routinely, dumped mail in odd places near the road, and/or delivered others people's mail to us. The woman before the young man we have now, often sped by the house and didn't pick up the mail at all. Clearly, she trained this new guy!
After filing many complaints with attached pictures, a polite man called me today and took all the information for probably the 30th time (nothing ever improves), then a rude woman from Newberry named Tiffany called, and she was confrontative.

She claimed I was being mean and should have to buy a post office box, and travel to the post office daily to get my mail??? I have already been delivering multiple boxes of mail to my neighbors that the carrier leaves in my driveway, but now I need to come in, buy a post office box, and wait in line daily for my mail too, because the carrier is incompetent? I'm sorry, I snapped at her and told her the whole point was for him to do his job correctly, not tell me to do his job for him. Then she got nasty and said imagine having to deliver to as many houses as he has to???

Again, she should be working with him to improve, not lecturing me on how hard of a time he is having. I routinely get other people's packages with my address written on their boxes, to then find out it's for people up the street. She claimed it wasn't his fault, he is learning. I told her he doesn't pick up mail in the mailbox with the flag up either, and it often sits for days.

She claimed it must have been someone else. Then the few packages he got to my home for me, he threw out in the rain, even with a note on the inside of the mailbox lid clearly specifying to put it in the well marked receptical on my front stoop (I sent you the USPS pictures). He claimed he thought it was a garbage can and never read the sign on it or the note taped inside my mailbox. Can he even read?

It would explain why I constantly get other people's mail. Please don't have Tiffany from Newberry call me again. The man who called before her was professional. She was hostile and accusatory.

If you can't deliver the mail correctly, please send it back to the vendors, because right now it is being delivered to other neighbors, some of whom sit on it for weeks before they bring it by. I have asked Amazon, TEMU, and others to use FedEx or UPS. They behave professionally and their carriers see the very clearly marked package box. They also knock on the door, especially when it is raining.

She clearly should not be working in customer service, because all she did was tell me what an awful person I was for filing a complaint. The man was there listening, so I guess she felt she had to defend his slack behavior. But, telling me to come in daily to get my own mail and pay for a post office box was out of line. If he can't do his job, why is she insisting I do it.

I've worked for the government for years, and no one ever told someone else to do my job for me. Her ending the call saying he was unable to deliver effectively because there are too many houses on his route, isn't an excuse. Maybe you should hire him help? Or, possibly replace him if he can't handle the job.
Being lectured for being "mean," when I just want my mail delivered to me undamaged and don't want to deliver packages for others he drops in my driveway isn't mean.

I'm truly tired of repeating everything he has done wrong constantly. Clearly his incompetence is fine with the post office. My next contact will be with the news media, because clearly you all don't want to correct the issue. My neighbors are tired of the poor customer service too.

The polite man who called earlier said he had a list of them to get back with today, but Tiffany made it out that I was the only one complaining, and I was being mean to a sweet man who can't keep up with the huge work load he has. Well, then get him help. Don't tell me I have to start driving to the post office daily to get my mail!
I felt attacked for just wanting service that everyone else takes for granted daily, and we haven't had service for 4 years. And, when staff tell me I need to stop complaining and just get my own mail daily, it is not appreciated!
In the last 4 weeks mail has been dumped out in the rain next to a clearly marked package receptical, I've gotten numerous packages delivered to me with my address drawn over my neighbors addresses, I've gotten mail from across Lexington and put it back in the box, for it to sit there for days and not be picked up, and I'm expected to be nice and put up with this???

He broke my mailbox off the post by balancing a heavy package on top of it! Did anyone compensate me? No! He has also balanced packages on post office boxes throughout our neighborhood and raced through the neighborhood one night not picking up any mail!

It was insulting to be told to start picking up my own mail because I'm mean and he is overwhelmed!!! Train these people before you throw them out on a route!

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How Good is USPS's Customer Service?

Kahlen Pdy
Kahlen Pdy
Feels Disappointed | Apr 11, 2024

I have many problems with my delivery and this was the 4th time and now they add it as deliverd but I didn't deliverd any

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Salman H Vnz
Salman H Vnz
Feels Disappointed | Apr 10, 2024

Stress

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Nevresha T
Nevresha T
Feels Disappointed | Mar 25, 2024

It was okay then it wasn’t

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Sudean B
Sudean B
Feels Satisfied | Mar 22, 2024

I got the Answer i need and it has solve my problem

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Fue Mcc
Fue Mcc
Feels Satisfied | Mar 20, 2024

Good 9 rate

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Jennifer C Wma
Jennifer C Wma
Feels Disappointed | Mar 09, 2024

awful got no results still don't have my signed for very time sensitive letter

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Summary of USPS Customer Service Calls

10.8K TOTAL
CALLS
07:14 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USPS?

Shipping and Delivery Question:

  • “Package on hold”
  • “Package missing”
  • “Track a package”

Request for Information Question:

  • “Need help with package. damaged delivery”
  • “Question regarding online order”
  • “Checking on package delivery”

Return/ Replace Question:

  • “I returned something Through USPS. And they haven't gotten it yet.”
  • “Having trouble with my mail and changing from one home to the other home”
  • “Return package”

Product/ Service Question:

  • “Label damage”
  • “Product that has been delivered”
  • “Your contracter Pagani and Son in new galilee pa ran over a broke my brand new planter. It was in my yard!!!!”

Payments and Charges Question:

  • “Missing money order”
  • “Claim charges”
  • “Possible fraud”

Staff Question:

  • “I've literally been outside my apartment all day waiting on the mail. I already went and talk to the manager on 31 and Main that he. The driver pulled up and pulled out. I followed him. He said he is overwhelmed, and the manager will be here deliver”
  • “Just to thank customer service for helping me track my priority mail international.”
  • “Mail service start”

Account Question:

  • “Issues with not being able to login into my account”
  • “Forgot to put stamp”
  • “Acess my account”

Refund Question:

  • “Get a refund”
  • Refund
  • “I dont see my package,i dont get my refund back”

Employment Question:

  • “My position with company with medical leave ready to get back on schedule of 4am-1pm location in flint Mi haven't been getting my paychecks threw mail either only 1 with my individual clothing packages came only where's the rest”
  • “Expired employment email”
  • “Employment”

Website/ Application Question:

  • “Application status”
  • “Having problems with the application”
  • Glitch of website to pay PO BOX ONLINE

Activation/ Cancellation Question:

  • “I want to renew my PO box and when I try to pay for it online it states cannot find account.”
  • “Cancel mail delivery by tracking #”
  • “Missing activation code”

Cards Question:

  • “Change of address card”
  • “I received a text, saying my package was hailed at the warehouse needed an address change then it asked me for credit card information”
  • “Sims card”

Other Question:

  • “I want to close my mailbox”
  • “Wrong addres”
  • “Item stuck at customs”

About

Summary

The United States Postal Service (USPS) is an independent agency of the executive branch of the government of the United States. It is responsible for providing postal service in the country. It is usually referred to as "the post office", "the mail", "the postal service", as well as "USP. Finally in 1945, USPS e was formed in Philadelphia on July 26, 1776 under Benjamin Franklin. In 1792, it became the Post Office Department. The Post Office website offers a wide range of services which are a fundamental in availability of services and information. For instance, users can purchase postage if they have an account or look up ZIP codes.

USPS reviews and complaints

USPS is ranked 17 out of 112 in Post category

Area Served

USA, Other, Worldwide, Europe, UK, Canada

Payment Methods

PayPalVISAMasterCard

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