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Contact USPS Customer Service

How to Reach a Person at USPS

Verified Contact Information

Toll-Free Number:

  • 1-800-275-8777
Call Now
Send Message

Customer Service:

  • 1-800-222-1811
    Delivery Tracking
  • 1-202-268-2000
    Environmental Affairs and Corporate Sustainability
  • 1-800-238-3150
    PostalPro
  • 1-800-845-6136
    Spanish
  • 1-800-782-6724
    Stamp Fulfillment Services
  • 1-816-545-1000
    Stamp Fulfillment Services (International)
  • 1-800-877-8339
    TTY/ASCII
  • 1-866-377-8642
    Voice

Sales/ Reservations:

  • 1-800-610-8734
    Free Shipping Supplies
  • 1-844-737-7826
    Stamps and Postal Store Orders

Technical Support:

  • 1-800-344-7779

Business Customer Service:

licensing@usps.gov
Licensing
permissions@usps.gov
Rights and Permissions
esourcing@usps.gov
Supplier Registration eSourcing System

Customer Service:

sustainability@usps.gov
Environmental Affairs and Corporate Sustainability
mobilesupport@usps.gov
Mobile App Support
postalexplorer@usps.gov
Postal Explorer
postalprosupport@usps.gov
PostalPro
sfsdelivery.confirmation@usps.gov
Stamp Fulfillment Services

Media:

socialmedia@usps.gov

Technical Support:

uspstechnicalsupport@mailps.custhelp.com
mailserviceupdate@usps.gov
Business Mailers
support@usps.com
privacy@usps.gov
Privacy Inquiries

USPS Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular USPS Phone Number
1 (800) 275-8777
Average Hold Time
00:07:53
Average Calls duration
7 minutes
Most Popular USPS Email Address
uspstechnicalsupport@mailps.custhelp.com
USPS Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact the USPS Customer Service?

Contacts

If you need to contact the USPS customer service human representative by phone, you can call at USPS contact number. There is a main USPS phone number: 1-800-275-8777 for all issues and a dedicated number for technical support: 1-800-344-7779. USPS support also provides a phone number for shipping & tracking information or any other issue with your package: 1-800-222-1811. To get help with stumps, call 1-844-737-7826. If you have any questions regarding shipping supplies, you may reach out to the support team at 1-800-610-8734.
Deaf or hard of hearing individuals can connect with USPS customer service by using the FCC’s TRS program: access your state’s telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1.

To contact USPS customer support via email, go to the website contact page and click on “Email Us”. Choose the reason for your inquiry. Follow the 4 steps provided on the next pages: you will be given an option to provide your name, tell about your issue, add some additional information, you will have to provide your contact information and send a confirmation email, also you will have an option to choose whether you would like a response by email or phone.
Also, there is USPS email provided on company’s Facebook page socialmedia@usps.gov for media inquires, moreover you can use privacy@usps.gov email to contact the privacy office and uspstechnicalsupport@mailps.custhelp.com for USPS technical support.

The company offers several ways to reach the USPS customer service team via the website. You can request assistance and information following a few simple steps:

  • Find the Support icon in the upper right corner of the USPS website’s homepage.
  • Select the topic of your inquiry from the list.
  • Click the link next to the department you wish to contact to email your questions or complaints.
  • Fill out the form with the required information to submit your request.

Alternatively, you can click the Feedback tab on the right and complete the survey to share your experience with the USPS support.

You will have trouble finding a USPS live chat as USPS doesn't have a live chat support option. As an alternative, you may try to reach out to the company live representative through @USPSHelp on Twitter.

To contact USPS about a package, dial 1-800-275-8777. It is best to call this number from 8 AM to 6 PM ET, Monday through Friday, to speak to the company's representatives. The live agents are available from 8 AM to 6 PM ET on Saturdays. An alternative is using the Interactive Voice Response (IVR) system 24/7 for package tracking and submitting hold mail requests.

You can change your delivery address with the United States Postal Service (USPS) by calling 1-800-275-8777 and following the prompts. You can also change your address online at USPS.com/move or by visiting your local post office and submitting a permanent or temporary change of address request.

Account, Refund & Others

To create a USPS email for the first time, head to the website and click on Register. Next, choose your preferred language and username. Follow this by creating a solid password and setting up two secret questions. Next, decide where you want a personal or business account. You have now created your USPS email.

To cancel your account online:

  1. Log into your USPS.com account.
  2. Go to "My Profile" and select "Stamp Subscriptions" from the left navigation.
  3. Press the "Cancel" button next to the original order to delete the entire order.
PissedConsumer Club

Contact Information

USPS Website:

USPS Help Center:

Corporate Office Address:

United States Postal Service
475 L’Enfant Plaza, SW
Washington, District Of Columbia 20260
United States

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Friday: 8:00am - 8:30pm

Saturday: 8:00am - 6:00pm

More contact details

Fax:

+1 (202) 268-2304

How Customers Rate USPS Support?

4.2 / 5
Good

Based on 11.4K calls to USPS customer support through PissedConsumer.com and 19 survey responses.

Total Calls
11.4K
Avg Call Duration
06:50
Issues Resolved
7%

Why Customers Call USPS?

Top Reasons of Customers Calls

  • Shipping and Delivery 61%
  • Customer Inquiries & Issues 20%
  • Request for Information 9%
  • Return/ Replace 3%
  • Product/ Service 2%
  • Payments and Charges 1%
  • Staff <1%
  • Account <1%
  • Refund <1%
  • Employment <1%
  • Website/ Application <1%
  • Activation/ Cancellation <1%
  • Claims & Legal Issues <1%
  • Cards <1%
  • Streaming Services <1%

Shipping and Delivery

61%
  • "Package missing"
  • "Tracking a package"
  • "Did not receive code for locker to access my package"

Customer Inquiries & Issues

20%
  • "Hold mail"
  • "Travking#"
  • "Backstage.com"

Request for Information

9%
  • "Assistance"
  • "Need information on my extension for forwarding mail"
  • "Contact Kidz bop"

Return/ Replace

3%
  • "Change of address"
  • "Change mail hold"
  • "reason for return package, post say they did not see a reason."

Product/ Service

2%
  • "Failure to deliver"
  • "Failed delivery"
  • "Post Office complaint"

Payments and Charges

1%
  • "Draft paid tor but no label"
  • "Text fraud using USPS"
  • "Fraud"

Staff

<1%
  • "Because I *** can, why do you think I'm calling USPS? I shouldn't have to jump through stupid hoops to call customer service, ***"
  • "Poor and rude service from Chad and his staff at the Hart Michigan post office"
  • "Rude and very disrespectful worker"

Account

<1%
  • "Unlock community boxes"
  • "For some reason, my account name is not working with my password so when I try to receive my password, this is the account name is not available. Don't know what happened but not sure if it's been changed by someone I need your help to close that acc"
  • "Code postal"

Refund

<1%
  • "Need refund"
  • "Get a refund"
  • "Refund"

Employment

<1%
  • "My position with company with medical leave ready to get back on schedule of 4am-1pm location in flint Mi haven't been getting my paychecks threw mail either only 1 with my individual clothing packages came only where's the rest"
  • "Expired employment email"
  • "Employment"

Website/ Application

<1%
  • "Application status"
  • "Having problems with the application"
  • "Glitch of website to pay PO BOX ONLINE"

Activation/ Cancellation

<1%
  • "po box renewi"
  • "I want to renew my PO box and when I try to pay for it online it states cannot find account."
  • "Cancel mail delivery by tracking #"

Claims & Legal Issues

<1%
  • "claim"
  • "Claims"

Cards

<1%
  • "My bank cards say they are delivered an I'm not getting my bank card"
  • "Change of address card"
  • "I received a text, saying my package was hailed at the warehouse needed an address change then it asked me for credit card information"

Streaming Services

<1%
  • "Pakket niet ontvangst"
  • "Pakket ontvangen"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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