Contact USPS Customer Service
USPS Phone Numbers and Emails
Toll-Free Number:
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(800) 275-8777
Customer Service:
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(800) 222-1811Delivery Tracking
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(202) 268-2000Environmental Affairs and Corporate Sustainability
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(800) 238-3150PostalPro
USPS Emails:
USPS Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
USPS Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call USPS is 8002758777. 60% of consumers used this number to address their issues and concerns. Meanwhile, 49% of users reported contacting a real person successfully by dialing the phone number 8002221811.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as USPS may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
USPS Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call USPS is 8002758777. 60% of consumers used this number to address their issues and concerns. Meanwhile, 49% of users reported contacting a real person successfully by dialing the phone number 8002221811.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as USPS may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
People call USPS mainly because of request for information, return/ replace, shipping and delivery.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact USPS is uspstechnicalsupport@mailps.custhelp.com. 34% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
USPS Website:
USPS Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (ET):
Monday - Friday: 8:00am - 8:30pm
Saturday: 8:00am - 6:00pm
Fax:
How Good is USPS's Customer Service?
Summary of USPS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call USPS?
Shipping and Delivery Question:
- “Missed package”
- “Delivery failure”
- “Tracking number says package has arrived but mailbox was empty”
Request for Information Question:
- “I want to know where is my package I ordered dress from baby boo website”
- “Check on insurance clai”
- “Need live person to help sign up for hold mail service”
Return/ Replace Question:
- “Change of address”
- “Reason for return package, post say they did not see a reason.”
- “Item is being returned to sender”
Product/ Service Question:
- “Problem with community boxes”
- “Big problem with some packet some coming for me its not my”
- “Stuck goods”
Payments and Charges Question:
- “Text fraud using USPS”
- “Fraud”
- “Missing money order not delivered”
Staff Question:
- “Poor and rude service from Chad and his staff at the Hart Michigan post office”
- “Rude and very disrespectful worker”
- “Mail service”
Account Question:
- “For some reason, my account name is not working with my password so when I try to receive my password, this is the account name is not available. Don't know what happened but not sure if it's been changed by someone I need your help to close that acc”
- “Code postal”
- “Issues with not being able to login into my account”
Refund Question:
- “Need refund”
- “Get a refund”
- Refund
Employment Question:
- “My position with company with medical leave ready to get back on schedule of 4am-1pm location in flint Mi haven't been getting my paychecks threw mail either only 1 with my individual clothing packages came only where's the rest”
- “Expired employment email”
- “Employment”
Website/ Application Question:
- “Application status”
- “Having problems with the application”
- Glitch of website to pay PO BOX ONLINE
Activation/ Cancellation Question:
- “I want to renew my PO box and when I try to pay for it online it states cannot find account.”
- “Cancel mail delivery by tracking #”
- “Missing activation code”
Cards Question:
- “Change of address card”
- “I received a text, saying my package was hailed at the warehouse needed an address change then it asked me for credit card information”
- “Sims card”
Other Question:
- “Truck of money order”
- “Pick up”
- “Did no receive my mail”
Compare USPS Customer Service To
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