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Contact USPS Customer Service

USPS Phone Numbers and Emails

Toll-Free Number:

  • (800) 275-8777
Call customer service
Send Message

Customer Service:

  • (800) 222-1811
    Delivery Tracking
  • (202) 268-2000
    Environmental Affairs and Corporate Sustainability
  • (800) 238-3150
    PostalPro
  • (800) 845-6136
    Spanish
  • (800) 782-6724
    Stamp Fulfillment Services
  • (816) 545-1000
    Stamp Fulfillment Services (International)
  • (800) 877-8339
    TTY/ASCII
  • (866) 377-8642
    Voice

Sales/ Reservations:

  • (800) 610-8734
    Free Shipping Supplies
  • (844) 737-7826
    Stamps and Postal Store Orders

Technical Support:

  • (800) 344-7779

USPS Emails:

Business Customer Service
Licensing, Rights and Permissions, Supplier Registration eSourcing System
Customer Service
Environmental Affairs and Corporate Sustainability, Mobile App Support, Postal Explorer, PostalPro, Stamp Fulfillment Services
Media
Technical Support
mailserviceupdate@usps.gov
Business Mailers
support@usps.com
privacy@usps.gov
Privacy Inquiries
Is this your business?

How to Contact the USPS Customer Service?

Most Popular Number:

(800) 275-8777
Total calls: 6 753 Issues resolved: 132 Last call: Jul 3, 2025
author avatar
PissedConsumer Reporter

If you need to contact the USPS customer service representative by phone, you can call at USPS contact number. There is a main USPS phone number: 1-800-275-8777 for all issues and a dedicated number for technical support: 1-800-344-7779. USPS support also provides a phone number for tracking information or any other issue with your package: 1-800-222-1811. To get help with stumps, call 1-844-737-7826. If you have any questions regarding shipping supplies, you may reach out to the support team at 1-800-610-8734.
Deaf or hard of hearing individuals can connect with USPS customer service by using the FCC’s TRS program: access your state’s telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1.

To contact USPS customer support via email, go to the website contact page and click on “Email Us”. Choose the reason for your inquiry. Follow the 4 steps provided on the next pages: you will be given an option to provide your name, tell about your issue, add some additional information, you will have to provide your contact information and send a confirmation email, also you will have an option to choose whether you would like a response by email or phone.
Also, there is USPS email provided on company’s Facebook page socialmedia@usps.gov for media inquires, moreover you can use privacy@usps.gov email to contact the privacy office and uspstechnicalsupport@mailps.custhelp.com for USPS technical support.

You will have trouble finding a USPS live chat as USPS doesn't have a live chat support option. As an alternative, you may try to reach out to the company representative through @USPSHelp on Twitter.

To create a USPS email for the first time, head to the website and click on Register. Next, choose your preferred language and username. Follow this by creating a solid password and setting up two secret questions. Next, decide where you want a personal or business account. You have now created your USPS email.

To cancel your account online:
1. Log into your USPS.com account.
2. Go to "My Profile" and select "Stamp Subscriptions" from the left navigation.
3. Press the "Cancel" button next to the original order to delete the entire order.

To contact USPS about a package, dial 1-800-275-8777. It is best to call this number from 8 AM to 6 PM ET, Monday through Friday, to speak to the company's representatives. The live agents are available from 8 AM to 6 PM ET on Saturdays. An alternative is using the Interactive Voice Response (IVR) system 24/7 for package tracking and submitting hold mail requests.

You can change your delivery address with the United States Postal Service (USPS) by calling 1-800-275-8777 and following the prompts. You can also change your address online at USPS.com/move or by visiting your local post office and submitting a permanent or temporary change of address request.

USPS Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • USPS Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call USPS is 8002758777. 60% of consumers used this number to address their issues and concerns. Meanwhile, 49% of users reported contacting a real person successfully by dialing the phone number 8002221811.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as USPS may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

USPS Website:

USPS Help Center:

Corporate Office Address:

United States Postal Service
475 L’Enfant Plaza, SW
Washington, District Of Columbia 20260
United States

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Friday: 8:00am - 8:30pm

Saturday: 8:00am - 6:00pm

More contact details

Fax:

+1 (202) 268-2304

USPS Customer Service Reviews

1.4 / 5
Bad
Aytac Dede
Usps Terrible service

USPS is terrible, they mark the package as delivered but maybe they deliver it after several days or never.

Karma Ftl
Needed help
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Long long wait time so went to website. Just needed help setting up account. Didnt know you had a pissed customer ranking

Kailea Dvs
My package has still not been delivered .

My package is here in Austin since the 12th.And still has not been delivered.
The customer service number is not helpful for the post office because it does not let you talk to a person for help.
The email.
Says?
It's at another location in austin waiting for transit
For the past 5 days.

Justyna Cdz
No mail 7 mouths now

Horrible because my mail is being delivered somewhere else I didn't give permission for that I stop getting my mail in July 2023 till now this is going to fare so.any one can go in and change your address I want everyone that has any thing to do with this gets put in jail this is messed up do what ever takes to fix this I can't pay my bills package to my money birthday card Christmas gift all kinds of things

How Good is USPS's Customer Service?

Javian Gjy
Javian Gjy
Feels Satisfied | Oct 09, 2024

Goods

Read full quote
Treavon Cjw
Treavon Cjw
Feels Disappointed | Sep 24, 2024

They were not helpful
I just want my package

Read full quote
Omelia Jss
Omelia Jss
Feels Disappointed | Jul 06, 2024

The customer service representative actually helped but I want know until 2 to 3 working days. But inside the post office they were rude and not very helpful

Read full quote
Ellyana Ker
Ellyana Ker
Feels Disappointed | Jun 01, 2024

Your system is a mess

Read full quote
Kason Dhb
Kason Dhb
Feels Disappointed | May 31, 2024

It did not help

Read full quote
Aliya Tfi
Aliya Tfi
Feels Satisfied | Apr 17, 2024

I been living here at 1743 seward avenue for 10 years I had informed delivery service when I first move here 2014 but now since I change my phone number and email it just keep telling me this address don't exist but I've been here for 10 years please fix this

Read full quote

Summary of USPS Customer Service Calls

11.3K TOTAL
CALLS
07:25 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call USPS?

Shipping and Delivery Question:

  • “Missed package”
  • “Delivery failure”
  • “Tracking number says package has arrived but mailbox was empty”

Request for Information Question:

  • “I want to know where is my package I ordered dress from baby boo website”
  • “Check on insurance clai”
  • “Need live person to help sign up for hold mail service”

Return/ Replace Question:

  • “Change of address”
  • “Reason for return package, post say they did not see a reason.”
  • “Item is being returned to sender”

Product/ Service Question:

  • “Problem with community boxes”
  • “Big problem with some packet some coming for me its not my”
  • “Stuck goods”

Payments and Charges Question:

  • “Text fraud using USPS”
  • “Fraud”
  • “Missing money order not delivered”

Staff Question:

  • “Poor and rude service from Chad and his staff at the Hart Michigan post office”
  • “Rude and very disrespectful worker”
  • “Mail service”

Account Question:

  • “For some reason, my account name is not working with my password so when I try to receive my password, this is the account name is not available. Don't know what happened but not sure if it's been changed by someone I need your help to close that acc”
  • “Code postal”
  • “Issues with not being able to login into my account”

Refund Question:

  • “Need refund”
  • “Get a refund”
  • Refund

Employment Question:

  • “My position with company with medical leave ready to get back on schedule of 4am-1pm location in flint Mi haven't been getting my paychecks threw mail either only 1 with my individual clothing packages came only where's the rest”
  • “Expired employment email”
  • “Employment”

Website/ Application Question:

  • “Application status”
  • “Having problems with the application”
  • Glitch of website to pay PO BOX ONLINE

Activation/ Cancellation Question:

  • “I want to renew my PO box and when I try to pay for it online it states cannot find account.”
  • “Cancel mail delivery by tracking #”
  • “Missing activation code”

Cards Question:

  • “Change of address card”
  • “I received a text, saying my package was hailed at the warehouse needed an address change then it asked me for credit card information”
  • “Sims card”

Other Question:

  • “Truck of money order”
  • “Pick up”
  • “Did no receive my mail”

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