Damaged package and the denial by USPS
I have a package from my girlfriend in Singapore that I have been waiting eagerly since before the New Year. When it finally arrived yesterday (1/6/2010), the packaging was already cut open with a sharp blade and the present (an expensive book) was cut as well, all the way through the book spine.
Since I only received the package late yesterday afternoon, way past the office hours, I went to the local USPS here in Casa Grande, AZ in the morning to talk to someone regarding this. I was greeted by this postal worker by the name of Cathy when it was my turn at the counter. I explained to her what happened and immediately she cut me off before I finish explaining my situation, saying there is nothing they can or will do about it since the package was sent by registered mail with no insurance. I tried explaining to her that the mail carrier had told my apartment manager the package was cut opened by Postal Inspectors and that they didn't leave a note explaining nor did they reseal it. Cathy immediately told me that my manager (whom I know very well) was lying and that they would never do such a thing nor would they cut open my packages and damage the contents.
I have had packages shipped to me in the past that were opened and inspected by either Customs, Department of Agriculture or the Postal Inspectors and each time they would really do a ***-poor job of cutting. I have observed that whoever was wielding the blades were either Freddy Krueger or Wolverine with a grudge against my stuff as they almost always succeed in tearing up the packaging. At least each time they will reseal it and put a notice explaining the reason(s) for it. But this time, they went too far! Cathy had told me to my face that the package will NEVER leave the station in that condition. But the fact of the matter is in front of me: the package was sliced open and the cut had damaged my item inside!
After the third time listening to Cathy explaining to me how my mail carrier and my apartment manager was lying and that the USPS NEVER cut open packages like that, I decided enough was enough. I thanked her sarcastically and said to her as I left that nobody seems to want to take responsibility for their mistakes.
Note to anyone who lives in Casa Grande, AZ: avoid this rude and hostile employee by the name of Cathy. She is not only uncooperative but mean as well. Avoid her like the plague!
Monetary Loss: $40.