Lauderdale Lakes, Florida
1 comment
100% full Not resolved

Update by user Dec 04, 2014

Tracking number is showing that my package is in Akron, OH 44309.However, whenever I called USPS they are telling me that the item is in Willoughby OH and the item is eligible for interception and I should go ahead and do the interception again.

Why should I pay for a service twice that I had already paid for? They told me that the item was incorrectly sent to Akron OH 44309 on November 22, 2014 and was forwarded to the Willoughby OH address on the same date. Today is December 04, 2014 and the information is still not updated on their website. They gave me the phone number for the Post Office in Willoughby and when I called it, I got a message that the phone number is no longer in service.

This company is incompetent. If you asked to speak with a manager, they tell you that the managers do not take calls.

One customer service guy sent a message to his manager with me on copy November 13 and up to date I still have not heard any thing from his boss.See attached.

Original review posted by user Nov 14, 2014

USPS doesn't pick up the phone.I have been calling for over two weeks now 954-524-2054 / 954-765-5720 and 954-527-2926, however nobody is picking up the phone.

Consumer Advocate told me to do a package interception and provide them with the confirmation number, which I did. I called customer service and they told me they can't do anything. I opened a case number and waited for 8 days only to hear that they have no information on the package interception. This company is unprofessional, you can hear the sarcasm in the customer service operators voice and the people that works at the Post Offices.

I've spoken to Carol Johnson who told me to do the interception, because she won't be able to assist me until I do. This cost me $22USD. These people are scammers. I've also spoken to Emily, Debby, Denise, Debra K Kikivarakis and quite a few more that I didn't caught their names.

My issue is still unresolved and I don't know where my package is.This is the worst company ever.

Review about: Package.

Review #557782 is a subjective opinion of a user.

1.0
Staff
Delivery Service
Turnaround Time
Website
Additional Services
Customer service
Reliability
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $300
Preferred solution Deliver product or service ordered

Had an Experience with Usps?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1080782
THEY DO NOT ANSWER PHONE CALLS EVER!!!

You May Also Like

"This Has Got To Be The Worst Ray Charles Station/West Adams 90016 Post Office Around! Regarding: USPS Tracking # 23151470000041624468 Around Saturday, November 26, 2016, I received another Pink Slip..." Read more
" I sold a Loon Lake Mallard Decoy on Ebay. I had already shipped about 7 of them leading up to this one, but shipped via FedEx. I was busy..." Read more
"I have been using USPS since opening my business in 1995. I used to have very little in the way of problems. Every year it's been getting worse..." Read more
"I post an Item worth $400 via USPS First-Class International Service. I post it on 16th October 2015 but still Item is Not Delivered to My Friend. Last Update is on..." Read more
"We bought $1800 worth of concert tickets with assigned rows and seats - they were delivered as SRO's - online rep said we could sell them on their website and..." Read more
" The complaints abut Pearson Ed. software reflects my experiences with this courseware, its slow and there is no learning going on at all. I am surprised that the Math Dept...." Read more
"My order has not arrived. please confirm about my order. when my order will arrive? how long? My order has not arrived. please confirm about my order. when my order..." Read more
"I ordered a smart bracelet and when it arrived I just put it in my brothers gift bag to be sent for his birthday. When he opened it a couple..." Read more