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Update by user Mar 24, 2016

The package that contained my and my wife's passport was left in the rain and dirt for many days by USPS (most likely at their Washington DC sorting facility). USPS then wrapped in shrink wrapped it in plastic and delivered it to the destination 13 days after I sent it and 11 days after their expected date.

The passports were destroyed. All details on biographical page and visas were washed out. All the documents were also destroyed.

New passports will cost my $700 (for 2 new passports - expedited issue)

My flight tickets were non-refundable.

$2100 wasted.

Total damage that USPS cost me because they destroyed the package that contained my passport and my wife's passport - $3000+

Never in my life I will use them again. I hope they go bankrupt and shut down.

Update by user Mar 21, 2016

After 9 days "In Transit", my envelop was scanned for arrival in Washington DC's sorting facility. After that, the mail was forwarded to the destination post-office.

It was delivered to the embassy today (3/21/2016) making the overall time to destination 13 days (Note that I shipped with Priority Mail with Signature Confirmation).

The embassy told me that it looked like the package was wet at some point. And it was very dirty.

I'm hoping that my passport and my wife's passport is not damaged.

I will write an update after I find out.

Original review posted by user Mar 16, 2016

I sent my Passport and my wife's Passport to an embassy in Washington DC from Austin Tx. I was sending our passports to an embassy in Washington DC to get our visas. I have to travel out of the country on April 2nd 2016 with the visa.

Package was sent by Priority Mail Flat Envelop with Signature Confirmation.

It was dropped off on March 8th 2016 in Austin Tx.

Today is March 16th 2016. Package is no-where to be found. Tracking information shows that it has left Austin sorting facility on March 9 2016 and there are no updates after that.

I opened a case to get the package searched. They told me that the packet was last scanned in Austin and they closed the case. I called the delivery supervisor for the destination zip code. That rude horrible lady told me that the package has not reached Washington DC. I asked her if there was a possibility that it has reached Washington DC but is not scanned, to which I got yelled at. I was told to talk to the post-office in Austin. I talked to the post-office in Austin and I do not get any response. They took my case number and tracking number but there is no response.

I was given the phone number of the Consumer Affairs Office Rio Grande District. No one answers the phone there.

I have give where credit is due. The folks I talked on 1-800-ASK-USPS were nice and polite. However, they did not provide any resolution to the problem.

In 2 words, "I'm screwed"!

$2000 worth non-refundable international air tickets down the drain.

I have to pay for getting new passports and visas for me and my wife.


Customer service is horrible.

Product or Service Mentioned: Usps Mail Service.

Reason of review: Problem with delivery.

Monetary Loss: $2500.

Preferred solution: Deliver product or service ordered.

I didn't like: Losing packages, Lost package, Unreliable.

Company wrote 0 private or public responses to the review from Mar 16, 2016.
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I think I might have the same siuation as you, be cause I send out my pass port and my wife pass port to get visa. I express mail over nite a week later my mail is no where found, my plane is living or I will lose 3200 down the drain.

to Anonymous #1131671

My passport was delivered after 13 days. Hopefully, yours will also be delivered.

Looks like Washington DC has a lot of problems.

You should first get a refund for your express mail.

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