I bought an item on Ebay, and USPS provided a tracking number confirming delivery for it to my area. However, I never received the package.
I live in the apartment complex, and USPS said they left it at the management office, where they usually leave packages. It was not there. I checked all apartment complexes in my area with the same zip code, and it was nowhere to be found. I called the main 1-800 number for USPS, and they provided me with the case number.
In two days I received a phone call from a local post office. The persona was not proactive or helpful. It seemed that he did not believe me that I did not receive the package. He was telling me that he did not know what to do…?
I told him to check with the carrier. It didn't get anywhere, besides that they stated that they delivered it. Where? They don't know!
I called 1-800 number again, and was provide with the same case number. I explained, that this is redundant, and it will not get anywhere. They put a supervisor on the phone, who politely said the same thing, and hung up on me! At this point, I am very disappointed with USPS.
I was hoping they would be helpful, and would reimburse me for the lost item, as I paid for delivery.
Now, it seems, as I will get nowhere with this. I encourage everyone to use UPS or to purchase insurance with USPS.
Monetary Loss: $50.