USPS Reviews
USPS Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USPS has 1.5 star rating from 1002 reviews; consumers are mostly dissatisfied. 19% would likely recommend. Reviews cite high price level, frequent delivery failures, tracking errors, and poor claim handling.
Key Takeaways for Future Customers
- Expect slow or misrouted shipments and inconsistent tracking per USPS reviews.
- Customer service and claims resolution may be difficult when reporting lost or damaged mail.
- Consider paying for guaranteed carriers or choosing alternate shipping if timely delivery is critical.
Negative Feedback / Risk Areas
- Recurring customer complaints about failure to deliver, lost packages, and stolen or empty shipments.
- Poor tracking accuracy and routing errors causing long delays.
- Frustration with automated support, slow claims, and inconsistent post office staff service.
Positive Feedback
Some users note occasional successful mail delivery and a helpful post office employee in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USPS has 1.5 star rating from 1002 reviews; consumers are mostly dissatisfied. 19% would likely recommend. Reviews cite high price level, frequent delivery failures, tracking errors, and poor claim handling.
Key Takeaways for Future Customers
- Expect slow or misrouted shipments and inconsistent tracking per USPS reviews.
- Customer service and claims resolution may be difficult when reporting lost or damaged mail.
- Consider paying for guaranteed carriers or choosing alternate shipping if timely delivery is critical.
Negative Feedback / Risk Areas
- Recurring customer complaints about failure to deliver, lost packages, and stolen or empty shipments.
- Poor tracking accuracy and routing errors causing long delays.
- Frustration with automated support, slow claims, and inconsistent post office staff service.
Positive Feedback
Some users note occasional successful mail delivery and a helpful post office employee in isolated cases.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lafayette, Louisiana
My package was not delivered and...
- - Delivery not completed; tracking shows address not accessible, while USPS status claimed handed off but the package was left at the front door.
My package was not delivered, and tracking information indicates 'address was not accessible.' I have received hundreds of deliveries from all carriers, and they have all accessed my home with no problem. Amazon order number is 933958****766886****57.
It was posted that USPS would attempt to deliver today, 8/7, but failed to do so.
The last delivery was by USPS, and the delivery status stated that 'package was handed to customer,' but that is false; also, the package was left at the front door as always.
My address is 330 Elmwood Drive, Lafayette, LA 70503, and I have never had problems with deliveries in the past.
- Package delivery updates provide false updates
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered item detoured across the continent before getting to me
First class mail for a phone I ordered from Florida on 4/27, shipping to Michigan.
Accepted at post office 4/27.
4/28 went from local office to distributor.
4/29 arrived in Sacramento California???
Stayed there until May 2 when it finally arrived in Indianapolis Indiana. Still waiting for it.
Tomorrow (hopefully) I'll finally be getting it. Estimated delivery was 5/1 by the way. Just as useless a service as before UPS.
2 stars (for now) because they still know where it is at least, and it hasn't been broken. If it is broke then I'll update.
User's recommendation: Use UPS. Pirateship.com has UPS shipping for enterprise rates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ordered a pto clutch for mower on...
Company fixed the issue and I have been provided with apology. Lady called from postal service and help track package down and get delivered to me. Someone needs to get the postal service to do a better job, can not be trusted.
Ordered a PTO clutch for the mower on 6/30/26, and the seller told me I would get the package in 2 days. The tracking number is 940555****561042****78.
The package has been going around in circles all week. It got within 5 miles of my house at the post office, then it went several hundred miles in the opposite direction. This happens to me all the time, and my mail is usually 2 weeks late.
I cannot send bills by mail anymore because they show up late, and you are charged a late fee. Look at the tracking on this package and see what a screwed-up mess the postal service has created.
- No pros
- Always late
Preferred solution: Apology
User's recommendation: Ship fedex or ups
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winnipeg, Manitoba
Resolved: Tracking my package?
I am unable to get accurate feedback regarding a package being shipped from CA to Ken Sutherland 202 Mulcaster Cres, Saskatoon, SK, Canada, S7N 4A7.
- Failed on all fronts
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use USPS services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Useless website and AI
Company fixed the issue and I have been provided with full refund. File claims to get reimbursed for lost packages.
The AI is completely useless constantly telling me to 'rephrase' my question. Useless. And when I try to click on the 'delivery' instructions tab on the tracking page, it does nothing. When I click on 'get help' it just loops me back around to the tracking page.
I am nearly done with shipping packages with the USPS and having USPS as a preferred method when ordering something online.
The entire USPS, from the top to the bottom is terrible. I hope congress decides to privatize this useless and wasteful government entity.
- Convenient locations
- Inept from top to bottom
- Useless ai
- Horrible website navigation
User's recommendation: Use UPS
Vista, California
They fail to deliver and deliver to wrong addresses more than any other delivery service I've ever used
- - Repeated failed deliveries and returns after the second attempt.
- - Delivered to the wrong address and claimed porch door with no delivery email.
In the past, they've had multiple "failed deliveries" where they somehow simply don't deliver packages to my address despite it appearing on google maps, and after the second failed attempt, they try returning the package to sender so you have to actively push to pick it up at the post office.
However, recently, they somehow managed to deliver my cap and gown to the wrong address, claiming it was delivered to the "porch/front door", which is impossible because I am fully fenced in, and never sent me a delivery email. Quite possibly the most inopportune package to completely butcher the delivery of, but this is not unusual for USPS.
User's recommendation: Use literally any other delivery company if you need something important delivered. USPS tends to be okay but randomly likes spicing it up by completely screwing up the delivery and not notifying me about it.
USPS is an underfunded government agency. If you want better service, vote for politicians who have an interest in funding this vital resource (they are MUCH cheaper than UPS and FedEx).
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMail carrier not taking Certified Letter to Door of Address
- - Certified letters weren't delivered; pickup cards left.
- - The recipient refused to pick up; letters are being returned; I spent money I couldn't afford.
I have sent 2 certified letters to the tenant; the mail carrier didn't deliver them to the door or do a redelivery of the letters. Instead, they left a card for them to pick up at the post office.
The tenants have refused to pick them up. They are being returned to me. I spent money I really couldn't afford.
USPS should tell people that certified letters don't go to the address; I would have sent them a different way! Lazy mail carriers, do your job or quit!
- Certified letters dont work
Preferred solution: Full refund
User's recommendation: Use a different delivery service not usps!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, The above mentioned parcel with...
Hello, The above mentioned parcel with tracking number
was delivered to this address on June 15.
5-6 kg is in the name of DNS TECHNOLOGIES LLC.
Please check it out, it is stated that it was delivered to this address. However, we have not received this parcel at this address.
Thank you in advance.
+1 30* ***-**-**
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Verified Reviewer |
Nashville, Tennessee
I have a package in transit says it's left a distribution center at 3:45 am and didn't make it to my post office 20 miles away to be delivered that day when it says departed the distribution center.
It still says departed distribution center and has not made it 20 miles to my post office. This isn't the first time either; I've had packages lost and delivered to the wrong address multiple times already.
- Lost packages missed deliveries
Preferred solution: Deliver product or service ordered
Nottingham, Nottingham
Hi usps have not got any parcels coming...
- - The customer has no orders from America and wants mail about American parcels.
- - Only Amazon parcels are received; US shipments may be returned unpaid.
Hi usps have not got any parcels coming in from American because I have not ordered anything from America so please sort this issue out I get all of my parcels sent from Amazon only.and none come from America because I dont order any thing from America at all so stop sending me any more emails regarding any parcels. That come from America because if it should arrive the I will send it wright back with out any payment so my advice is (quit it ) you wont get any where with this issue so get it sorted out our I will be speaking to one of your bosses about this issue if it persist so please get it sorted out our I will thanks from mr mark prince
User's recommendation: Don’t order any parcels from this company because its a scam and they try to tell you that they have got parcels for them to deliver even when that have not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan you please provide tracking updates...
They don't update tracking and ignore requests. Don't touch them with a barge pole.
Be warned.
The most awful company.
If sending from the UK, use DHL. They track and you can contact them, unlike USPS, who are uncontactable.
- Dont deliver packages
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t touch USPS they are the most awful company
Brownsville, Texas
Now answer given to me
- - Two certified letters to the IRS in May 2026; one delivered May 18.
- - The other letter arrived at a USPS facility May 13 and remained as of 6/1.
I sent sa letter to the IRS by CERIFIED MAIL (958907****703843****85) on 5/11/2026. Tracking show my letter arrived at [GEOGRAPHIC_DATA] [GEOGRAPHIC_DATA] on May 13, 2026 at 9:59 PM.
As of 6/1/2026 it is still at the [GEOGRAPHIC_DATA] USPS Distribution center.
I went to my local USPS poat office and the supervisor there was no more information. On may 5/11/2026 I sent another letter to the IRS by CERTIFIED MAIL and that one was Delivered, Left with Individual on May 18, 2026.
The IRS told me to mail the letters which were responces to IRS by CERTIFIED MAIL to make sure the letters were received by the IRS.
What happened to the CERTIFIED letter which is still at the USPS Facility in [GEOGRAPHIC_DATA], Tx?
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Verified ReviewerInept
I previously guessed this company couldn't get worse. My mistake.
Whenever a package gets to the nearest large city, it's redirected away from my zip code. Days go by.
Their tracking records show a complete failure to achieve the stated purpose - delivery. If you live remotely and require their services, God be with you.
- Very poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid at any cost
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Verified ReviewerCan’t complete car repair
Awaiting a small car part mailed from a company six hours away. Each time it gets near my postal code, usps sends it away in a different direction.
I cant use my car without the $16 part.
This is an unreliable shipping method. Its worth extra money to avoid them
User's recommendation: Request a different shipper for anything important
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Verified Reviewer |
Santiago De Los Caballeros, Santiago Province
Saber donde esta mi pedido
saludo quiero comunicar con un ajente servicio al cliente para saber si el vendedo me envio el pedido a mi direcion
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Verified Reviewer - - Ordered 10/1, shipped 10/3; arrived Omaha 10/10, then NJ; package in bag with USPS sorry note; one tube damaged; claims failed, reimbursement delayed.
Item ordered 10/1 and shipped 10/3. Arrived in Omaha on 10/10. Sat in Omaha for a few days then sent to New Jersey. After another 10 days or so, the package showed up in a plastic bag pre-printed with a sorry note from USPS. The package contained 2 bottles of special lotion recommended by a dermatologist. Upon opening the smashed package, the contents of one tube were not damaged but the other tube was destroyed. The lid was in several pieces and appeared to have been run over.
Tried filing a claim online, but couldn't. Called in and the agent told me I had to take everything to the local post office. I went and met with the Customer Service Supervisor at the Council Bluffs Post Office. He took all the information and gave me a receipt for the paperwork and items. He said I would hear from the Claims Dept in a week. Hearing nothing, I spent 2 hours on the phone to find out I had to complete a 2-page form for the claim to even be set up, which he said nothing about. Called 3 different departments to find out he didn't do his job and should have told me about the additional paperwork needed.
Needless to say, I have been out my money for a month and now have to wait another month or so to get reimbursed.
Horrible customer service!
- No accountability
Preferred solution: Full refund
User's recommendation: Use UPS or Fed Ex…don’t mail anything thru post office.
Not all of them are like that.
Replying to
About
The United States Postal Service (USPS) is an independent agency of the executive branch of the government of the United States. It is responsible for providing postal service in the country. It is usually referred to as "the post office", "the mail", "the postal service", as well as "USP. Finally in 1945, USPS e was formed in Philadelphia on July 26, 1776 under Benjamin Franklin. In 1792, it became the Post Office Department. The Post Office website offers a wide range of services which are a fundamental in availability of services and information. For instance, users can purchase postage if they have an account or look up ZIP codes.
USPS is ranked 24 out of 105 in Post category
USA, Other, Worldwide, Europe, UK, Canada
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Your problem is two-fold, neither caused by the USPS. The “community mailbox” is the standard YOUR apartment complex has set up.
That can’t be changed through “notes” or “special instructions”. If items are being stolen, it is your responsibility to file a police report and effect change in your complex’s mail delivery. Second, USPS is the “preferred” delivery of no one.
It is merely the cheapest option. So you need to take personal responsibility for a situation USPS is not in charge of and talk to your complex management, file police reports and/or pay extra for delivery through FedEx or similar.
You must be a postal employee. And yes, you can change where the package is left.
Not a postal employee. And NO, in an apartment building/complex you canNOT change or alter delivery.
You have quite the history of issues with other companies. That fact and your limited, juvenile takeaway from my comment clearly shows how life is a struggle for you.