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I am a government contractor who was living and working for the US Navy in Japan. After finishing my time in Japan, I mailed my suitcase with all my personal belongings home with USPS priority mail via the military base PO. This was almost 2 months ago, on June 26th....
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I didn't like
  • Lost 70 lbs suitcase
  • No assistance in my issue
  • Over 10 hours just on hold while calling
#1335425
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For over a year, usps has been losing a piece of mail from the Department of Medical Assistance Services to our household every single month that a hold is not put on the mail, and even with the hold it is being lost regularly. The hold is not even being followed, as...
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1.2
Rice, Virginia
I didn't like
  • Delivery of packages
  • Denial about bad management
#1198400
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RR407197436UY RR407197467UY RR407197515UY Since 11/13/2016 these packages from Uruguay to US are somewhere in Miami without any new status. Other packages already reached their addressees. Nobody can tell me where are my packages. The bad thing in this case that...
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1.0
I didn't like
  • Delivery
  • Online tracking
  • Useless contacts on the website
#987714
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Usps is garbage. Multiple times in the past packages have not been delivered, been damaged upon arrival and now once again no package. On monday DEC 5th 2016 a package that was scheduled for delivery did not come, instead a "we missed you" message was in my mailbox....
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1.0
#969604
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I have shipped my RFE response documents through USPS to "USCIS", it was supposed to be delivered on the 2nd day from shipping date but the tracking shows it struck at the facility 15 miles away from the destination then i contacted the USPS CC they were so lame...
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Anonymous
Anonymous

"learnt"I believe you mean learned..

3.5
I didn't like
  • Poor service
  • Wasted valuable time
  • Lack of information
#886759
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I have been unable to reach a live person, even using the phone numbers provided from various sources. I get caught up in an endless loop of "that extension does not subscribe to this email message service" and when I attempt to just reach any agent, I get thrown back...
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sculptured.mudd
sculptured.mudd

After the third appeal AND contact with an advocate, I finally got my issue resolved and the insurance claim paid.They kept coming back to "its not our fault" argument, then f...

2.0
Product
I didn't like
  • None of their phone numbers get me to a live person
  • Refusal to contact me directly to resolve issue
  • Refusal to investigate more thoroughly
#791154
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The southfield location is a joke in the passport department. RUDE workers and they are soooo slow. I understand the first come first serve list, but when you are over an hour and a half behind, how can you take a break without a replacement? I work 12 hour shifts and...
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#830920
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Mailed money order ($307.66) for health insurance payment on 4/22/16. 200 mile delivery. Today is 5/3/16. Now I have to try to get a refund on the money order. My insurance was cancelled which means I have to wait until the end of the year for open enrollment. That...
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1.0
I didn't like
  • Arrogant staff
#840786
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USPS sucks!!! Being an employee i thought customers were just being impatient but bring a customer i have learned the true meaning of disgruntled customer. Who do you complain to too get some resolution , the president? Postmaster don't care unless you stealing or...
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Anonymous
Anonymous

It's telling the only complaint posted here which seems to have been resolved was posted by an ex employee.What about the rest of us?

1.0
#754511
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I recently sold some heat press iron on transfers to someone on e-bay. To my surprise, the customer emailed me letting me know that the package was seized by law enforcement and she didn't know what that meant. I will be contacting the USPS today to see what the...
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3.0
I liked
  • Usually good delivery
#725527
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