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I would like to bring to your attention the USPS post office supervisor Shirley Young at 150 Sutter Street, in San Francisco, CA 94108. Also please pay attention to all the reviews that she and her USPS office has online on www.yelp.com. They are tons of unhappy customers.

I do not ever write bad review or even write real letter to begin with about bad customer experience but this truly deserves your attention.

Did you ever wonder why USPS are getting so many complaints or did you ever wonder how could you actually improve and become a leading shipping company? Well the answer lies in your customer experiences and how you make them feel.

Every single time someone goes to USPS post office, they never leave with a smile of their face. Did you ever question yourself why is that?

Well I am here to tell you a story how I left your USPS office with the hugest disappointment and the worse customer experience I have EVER had in my life. I still canโ€™t believe that you hire people to supervise your offices like Shirley Young.

I came into the Post Office today at 3pm, April 15, 2014 there was a line out the door. See the picture that I am attaching. So there were about 50 people in line to ship items. That means that you are ether understaffed or providing service not up to highest lever customer satisfaction.

I had two letters that needed to be shipped Express Mail overseas. After standing in line outside the office (because it was that long) for half an hour, I was told by USPS agent that I should go to Express Line. I get to express line and there were 3 people ahead of me, so I wait another 20 minutes. Then when my line comes, this rude lady by the name Gloria asked me โ€œAre your labels complete?โ€ without saying hello or acknowledging my presence. I really never understood why do people give attitude to customers, when they are there to use your services. So to answer her question, I did have everything completed in fact I had even extra labels there just in case. And then she tells me โ€œOhhh your packages are international so then you can wait, and point to me to step aside. Then she ends up helping this other person. So meanwhile I asked her for another label, she just completely ignores me and tells me โ€œYou are shipping your packages overseas so you donโ€™t have a deadline and you can waitโ€. How could someone ever talk to client in this tone or with this attitude? Is this how you educate your employees at USPS? Is this how you should be treating your customers? Do you really believe that after someone is treated like this, they will come back to use your services ever again?

I wait till she finishes with the other customer and she tells me โ€œ You have to go in another line because Express line is only for local USA packagesโ€. So I get really frustrated, I just wasted 40 minutes of my life waiting in the wrong line and she sends me back into the same line as I was originally at. Then she tells me โ€œmy supervisor will be here in a few minutes so that she can helpโ€. I wait for another 5 minutes till her supervisor Sherley Young comes to the Express Line counter.

She asked me with rude tone โ€œWhat do you need?โ€ and politely replied that I have two letter that needs to be shipped Express Mail overseas. She looks at the letter and my other box that was already pre-labeled. She takes my pre-labeled box and throws it on the side of the counter, like if I had to fragile items in there. How do you expect a client to react to this sort of attitude or to this sort of customer experience? I am still in shock that your hired this person to supervise your business. What are you expecting from the service like this? What are you expecting from your USPS employees when your supervisor acts with complete disrespect to clients and with so much attitude? What kind of example is she setting for her employees?

At the end, I went into main line and ended up with this lovely man, who was very pleasant and assisted me with all my needs. Unfortunately I did not get his name but he should be the one supervising this place. While I was assisted, Shirley was assisting another client behind me. He ends up so frustrated that he ever screamed at her and her attitude. This is so uncontrollable! You need to educate and hire people who deserve this work, who deserve to supervise, who deserve to grow your business. Instead I left USPS with the worse experience in my life and the worse part of it all, I will NEVER ever want to go back their again.

This woman Shirley Young has nothing besides ATTITUDE and unprofessionalism. And her coworker Gloria, has a very bad attitude and should not be employed at this place. If you want your business to be successful and if you actually care about your clients, they should NEVER be treated with such disrespect and attitude!

I really hope that you will have an educational lesson for all your staff and especially your supervisors at this location. If you go to www.yelp.com you will be able to view for many BAD review this USPS location has. It is incredible that you donโ€™t do anything about it. Though if you donโ€™t care about your clients, you can continue treating them with the same attitude to that point when there will be no one in this country to ever use your service once again. There is a reason why Fedex and UPS been successful, perhaps you can learn their business model and improve yours. Otherwise you have no good perspective future other than bankruptcy and closure.

I donโ€™t want any apologies from you or their office. I just wish you to improve your customer support and treat people with respect as they should be treated! Work on your attitude and your management and client will be happier with your services.

Location: San Francisco, California

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HILARIOUS

Rollin Shitz

Well written & expressed.

The Consumer Affairs office that serves 94108 can be contacted at:

CONSUMER AFFAIRS

UNITED STATES POSTAL SERVICE

PO BOX 7834

SAN FRANCISCO CA 94120-**** Phone : 1-800-ASK-USPS Fax : 415-550-****

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