Usps San Francisco, CaliforniaComplaints and Reviews

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1.5 Based on 649 reviews
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    • Horrible service 64
    • Customer service 58
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I sent several packages via First Class Mail to international addresses. First, the local (94188) sort facility sat on them for days before scanning them as "accepted." Then they were scanned at 90009 at the end of November to the beginning of December. The online report system won't let me report the mail as missing so I called the USPS main number. The customer service person said they DO NOT take reports on any items shipping from US to... Read more

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My In-Laws sent us a package with DHL with candy, cosmetics, a homemade quilt, and our wedding photo book from Germany. We opened the package today and all of our items are gone. In place of what should be our wedding photos we have a huge wooden cigar box with wine glasses, and accessories. Also missing are hand written letters from our family in Germany, and a piece of paper with our address. When I called to complain I was told that... Read more

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Three weeks, 3 Priority Mail packages, all last scanned, physically handed over at 94188. Reports submitted, vmail left with Consumer Affairs. Have not received a response from ANY of the complaints. ALL the missing pieces seemingly disappeared. Makes me wonder if there is a theft issue in the 94188 processing facility. Last package over $400 literally handed to an older Asian guy who scanned the pick up. Replacement sent for 1 of 3 (the... Read more

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They changed the mail route to my office at 151 Airport Rd Suite 105 Chattanooga Tn. Since I'm a small business I need my mail before 4:00 Our mail route was changed and I called to complain and the girl Danielle answered phone was rude and told me if I didn't like it get a P.O. Box ...I told her I had six P.O. Boxes I have to by law put my address on my letters client's will mail to the street address. I have always received my mail before 1:00... Read more

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3 packages, including 2 Mother's Day gifts, scanned last at zip code 94188, the SAN FRANCISCO processing center. NO activity for 9-10 days. ALL A WEEK past USPS's stated "estimated delivery date." ALL reported to USPS as missing mail. PACKAGE 1 - Surfaced in destination state AFTER missing mail reported & 12 DAYS after its LAST scan April 18 at 94188. PACKAGES 2 and 3 - currently TEN DAYS past the delivery date with no further... Read more

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I sent five pieces of sensitive mailings recently using USPS certified mail and priority mail. In all of these instances I did not get what I paid for: Delivery confirmation (with certified mail also no signature proof). A couple of months ago I paid for priority mail. The person delivering my mail neglected to update their system so up to this day it's incomplete. I had to call the recipient if they received my mail; fortunately they did. ... Read more

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Believe me when I say go ahead and pay a little more for FedEX and UPS but avoid this these fecal matter. Never will they find my lost item. I spoke to an "investigating agent" over the phone today who really thought I might find it humorous once she tells me that items sometimes fall off their conveyor belt and get trapped beneath. Just avoid their parcel service and expect no more than precise on time delivery of junk mail to get shove into... Read more

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SO EXTREMELY PISSED TO THE POINT OF BLACKING OUT!!!!!!!!!!! These brainless roaches mis-scanned 2 items in the past 2 weeks which I never received. and now a 3rd is pending. 4 days have past and the item is sitting at the same facility. I refuse to do business with anyone using this service from now on. Merchants and customers STAY FAR AWAY!!!!!! These rise in mistakes and the lazy pig thugs that answer the phones who repeat scripts and read... Read more

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I would like to bring to your attention the USPS post office supervisor Shirley Young at 150 Sutter Street, in San Francisco, CA 94108. Also please pay attention to all the reviews that she and her USPS office has online on www.yelp.com. They are tons of unhappy customers. I do not ever write bad review or even write real letter to begin with about bad customer experience but this truly deserves your attention. Did you ever wonder why USPS are... Read more

Was this review helpful? 1 1

USPS is unreal. A year ago I shipped collectible magazines priority shipping to Russia. It took 1 month to get there instead of 1 week. Finally the recipient received her package completely opened AND the content was swapped with aerosols. I sent 10 letters, phone calls, complains. They all told me: we cannot do anything you did not ship express. I did loose my money in both shipping and content. Somehow they could not even refund me for... Read more

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