USPS had my package out for delivery on December 2nd. It never reached my regular mail carrier nor did it reach me. Just a few days ago, the tracking updated and then said the package was in Columbus, then New Jersey (AFTER it said it was out for delivery). I got an e-mail today from Barnes and Noble (whom the package was from) that stated they were refunding me for that item. Why? Because it got sent back to them. WTF?!?! (Here is my tracking number: 910292****480010****56)
P.S. - All of my mail is delivered to me, left on my porch or signed for. I am home 90% of the time when the mail person comes around. So "missing" the package when USPS rolled around isn't the problem in this case. The day that package was "out for delivery," my regular carried told me she had been working that day. She said she never saw the package nor did she deliver it anywhere.
Below is the e-mail(which is more detailed than my description above) I sent to USPS. I don't expect a response but wanted them to know I'm pissed off.
"I am beyond angry with USPS at this point. You guys couldn't be the furthest from reliable, in which you so highly claim to be. I was supposed to receive a package on the 2nd of December. It was even posted as "OUT FOR DELIVERY!!!" Where is my package now? It got returned to the sender. That is utterly ridiculous. I spoke with my regular mail carrier about this problem (as well as her supervisor) and she explained to me that someone failed to put the package on her truck and it got sent back into the system. SOMEONE FAILED THERE! Neither her nor I have ever seen the package but yet it gets sent back to the sender (Barnes and Noble). How is this acceptable? It's not. I am starting to understand how USPS is "going out of business" now when they can't take responsibility for their own failures.
I can't even reorder the item I was supposed to receive because I have to wait until the refund clears my bank account (which hasn't even shown up yet). By that time, I don't even know if I will be able to get the item before Christmas. It was a GIFT for my son!
I am more irritated that the supervisor at the Amherst, OH (44001) post office couldn't care less. She seems really apathetic, to say the least. She says "Well, there's nothing I can do about it at this point." And that's the extent of everything she's said to me. Besides trying to blame Barnes and Noble for this error.
This is completely UNACCEPTABLE! I refuse to let this happen over and over to me nor anyone else.
Keep it up and you guys WILL be out of business sooner than later. I can tell how much your employees really care..."
Product or Service Mentioned: Usps Delivery Service.
Location: Cleveland, Ohio